Remote Software Monitoring Customer Success Associate

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Sat, Mar 04, 2023

Job Summary

An IT security company needs applicants for an opening for a Remote Software Monitoring Customer Success Associate.

Candidates will be responsible for the following:

  • Monitoring customer health metrics to identify customers requiring outreach to accelerate product adoption and value
  • Escalating customer needs/issues cross-departmentally for accounts in distress or at risk for attrition
  • Reviewing customer analytics

Applicants must meet the following qualifications:

  • 2 years+ of relevant experience in software services
  • Ability to understand high level technical aspects of the product
  • Excellent organizational and time management skills
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
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