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Remote Support Desk Technician
Job Summary
An IT services and security solutions company has a current position open for a Remote Support Desk Technician.
Core Responsibilities of this position include:
- Answering client calls, emails, system alerts, and all correspondence
- Determining the severity of the problem or service request to establish priorities
- Providing prompt communications to clients
Applicants must meet the following qualifications:
- Associate’s degree and 2 years of experience or equivalent experience
- Wireless/networking/printer knowledge
- Experience with new PC setups, EDI experience, and scanner (non-managed) user setup
- Proficiency with business collaboration tools such as MS Office applications and Visio
- Solid understanding of the administration of network operating systems and services
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COMPLETE JOB DESCRIPTION
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Company Overview
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