Remote Technical Customer Service Representative

Job Summary

A remote patient monitoring company is in need of a Remote Technical Customer Service Representative.

Core Responsibilities of this position include:

• Answering technical questions and refer calls and issues to appropriate departments or service representatives
• Handling high Inbound and Outbound call volume and provide an exceptional customer service experience
• Distributing service requests appropriately or resolve technical issues by replacing equipment

Required Skills:

• Required High School Diploma or GED
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Self-motivation and the ability to work independently and with teams
• Excellent oral and written communication skills
• Proficient in managing multiple tasks as the same time