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Remote Technical Support Integrations Success Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Mar 06, 2023
Job Category: Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

An education company is seeking a Remote Technical Support Integrations Success Agent.

Individual must be able to fulfill the following responsibilities:

  • Provide technical integrations post-onboarding guidance and support for customers of web-based educational solutions
  • Deliver on-going higher-level customer and technical integrations support to troubleshoot rostering issues and concerns
  • Collaborate with internal stakeholders to identify bugs and system issues

Applicants must meet the following qualifications:

  • Associate or Bachelors degree that included technical courses of study
  • Familiar with standard concepts, practices, and procedures within software industry
  • Knowledge of computer networking technologies, including proxy systems
  • Knowledge of SalesForce
  • Knowledge of JIRA or like program
  • Knowledge of Asana or similar project management software

COMPLETE JOB DESCRIPTION

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