Remote User Support Specialist

Job Summary

A platform that provides an endless collection of social VR experiences is seeking a Remote User Support Specialist.

Must be able to:

• Handle emails sent to our various support inboxes, making sure such tickets are delegated or responded to properly
• Keep in touch with the VRChat community, happenings in the community, new creations, and innovations
• Organize feedback and reported issues from users into bug reports to be forwarded to engineers

Position Requirements Include:

• 3+ years of experience in a support or community management role
• Previous experience with ticket-based support systems
• Excellent verbal and written communication skills
• Ability to communicate with a wide variety of disciplines within the team
• Self-starter and independent that can successfully follow through on initiative without the assistance of others
• Highly organized and effectively able to demonstrate the ability to hit deliverable deadlines with high quality