Senior Director of Customer Support

Location: Remote
Compensation: Salary
Reviewed: Tue, Apr 15, 2025
This job expires in: 19 days

Job Summary

A company is looking for a Senior Director, Head of Customer Support.

Key Responsibilities
  • Set the vision for exceptional customer support and transform it into a competitive advantage
  • Drive a high-impact roadmap that integrates AI, automation, and human support for personalized experiences
  • Redesign and optimize operational workflows to improve efficiency and service delivery


Required Qualifications
  • 8-10+ years of experience in managing and scaling customer operations teams in consumer-tech environments
  • Deep experience in business operations and change management, particularly in optimizing workflows
  • Proficient in analyzing large data sets and translating insights into actionable strategies
  • Experience in leading cross-functional collaboration to drive systems-level improvements
  • Forward-thinking in leveraging AI tools for enhancing customer support efficiency

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