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Senior Director of Customer Support
Job Summary
A company is looking for a Senior Director, Head of Customer Support.
Key Responsibilities
- Set the vision for exceptional customer support and transform it into a competitive advantage
- Drive a high-impact roadmap that integrates AI, automation, and human support for personalized experiences
- Redesign and optimize operational workflows to improve efficiency and service delivery
Required Qualifications
- 8-10+ years of experience in managing and scaling customer operations teams in consumer-tech environments
- Deep experience in business operations and change management, particularly in optimizing workflows
- Proficient in analyzing large data sets and translating insights into actionable strategies
- Experience in leading cross-functional collaboration to drive systems-level improvements
- Forward-thinking in leveraging AI tools for enhancing customer support efficiency
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COMPLETE JOB DESCRIPTION
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Company Overview
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