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Senior Technical Account Manager
Job Summary
A company is looking for a Sr. Technical Account Manager, Enterprise (Pacific Time).
Key Responsibilities
- Provide priority technical support for Enterprise customers, resolving critical issues effectively
- Build and maintain strong relationships with customers, offering ongoing guidance and strategic insights
- Collaborate cross-functionally with various teams to ensure seamless customer support and address complex issues
Required Qualifications
- 7+ years of experience in technical customer support, API support, or SaaS environments
- Strong technical acumen, including familiarity with webhooks, APIs, and authentication schemes
- Basic knowledge of programming languages, with a preference for JavaScript or Python
- Experience working with Enterprise customers and understanding their unique needs
- Proven ability to collaborate effectively across teams to advocate for customer needs
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COMPLETE JOB DESCRIPTION
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Company Overview
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