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Senior Technical Customer Success Manager
Job Summary
A company is looking for a Senior Technical Customer Success Manager to enhance customer satisfaction and success with their cybersecurity solutions.
Key Responsibilities
- Manage a portfolio of Enterprise and Strategic accounts to drive adoption of the cybersecurity solution
- Act as a customer advocate, relaying feedback to internal teams and guiding clients through the onboarding process
- Conduct regular success check-ins and in-depth quarterly business reviews to align on strategic initiatives
Required Qualifications
- 5+ years of experience in a customer-facing role within a SaaS or cybersecurity environment
- In-depth knowledge of cybersecurity practices and relevant certifications (e.g., CompTIA Security+, CISSP)
- Strong technical expertise in information technology and cybersecurity
- Experience with CRM and Customer Success software
- Ability to work independently and as part of a team on customer-focused initiatives
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COMPLETE JOB DESCRIPTION
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