Technical Customer Success Manager

Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, May 02, 2025
This job expires in: 3 days
Customer Success Technical Advocacy Data Tracking Technical Onboarding

Job Summary

A company is looking for a Technical Customer Success Manager to serve as the primary point of contact for customers, ensuring they have the best experience with the company's products.

Key Responsibilities
  • Act as the primary technical advocate for customers throughout the post-sales lifecycle
  • Lead technical onboarding and training processes for new customers
  • Collaborate with internal teams to improve onboarding processes and address customer feedback
Required Qualifications
  • 3-5 years of experience in customer onboarding, implementation engineering, or related roles
  • Solid understanding of infrastructure concepts, including networking, virtualization, and security
  • Hands-on experience with Active Directory, DNS, and firewall configuration
  • Experience deploying solutions in cloud platforms such as AWS or Azure
  • Ability to document technical architectures and workflows effectively
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