Technical Customer Success Manager
Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, May 02, 2025
This job expires in: 3 days
Job Summary
A company is looking for a Technical Customer Success Manager to serve as the primary point of contact for customers, ensuring they have the best experience with the company's products.
Key Responsibilities
- Act as the primary technical advocate for customers throughout the post-sales lifecycle
- Lead technical onboarding and training processes for new customers
- Collaborate with internal teams to improve onboarding processes and address customer feedback
Required Qualifications
- 3-5 years of experience in customer onboarding, implementation engineering, or related roles
- Solid understanding of infrastructure concepts, including networking, virtualization, and security
- Hands-on experience with Active Directory, DNS, and firewall configuration
- Experience deploying solutions in cloud platforms such as AWS or Azure
- Ability to document technical architectures and workflows effectively
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