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Senior Technical Escalation Manager
Job Summary
A company is looking for a Sr. Technical Escalation Manager.
Key Responsibilities
- Manage escalations by serving as the primary contact for identifying and resolving technical issues
- Demonstrate in-depth product knowledge to guide customers in leveraging the platform effectively
- Proactively monitor account health and collaborate with internal teams to enhance customer satisfaction and retention
Required Qualifications
- Minimum five years of experience in Technical Support, Technical Services, or Escalation Management
- At least three years in roles related to Customer Success or Technical Account Management in complex systems
- Strong technical background in enterprise software applications
- Ability to work in high-pressure environments while maintaining composure
- Willingness to work in shifts to accommodate global customer needs
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COMPLETE JOB DESCRIPTION
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