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Senior Technical Support Engineer
Job Summary
A company is looking for a Senior Technical Support Engineer.
Key Responsibilities
- Assist with escalated customer engagements
- Investigate issues and queries using existing knowledge and test labs
- Manage customer expectations and communicate proactively
Required Qualifications
- At least 2 years of technical support experience with the company's products
- Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory
- Experience with Linux-based and Windows server OS management
- Knowledge of SAML/OAuth/OIDC and Lightweight Directory Access Protocol (LDAP)
- Understanding of networking concepts, including load balancers and firewalls
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COMPLETE JOB DESCRIPTION
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Company Overview
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