Service Desk Workflow Coordinator

Job Summary

A company is looking for a Service Desk Workflow Coordinator.

Key Responsibilities

• Monitor, track, and assign incidents and requests to appropriate support teams
• Provide personalized support to C Level Executives and ensure timely updates on ticket status
• Document actions and procedures in the ticketing system and manage escalations for critical issues

Required Qualifications

• Minimum of 5 years' experience in an enterprise corporate support setting
• At least 3 years of experience with Apple configuration and support, as well as Android environments
• Experience with Active Directory, MS Office, and both Windows and Mac environments
• Ability to work independently with minimal supervision
• Must be on call and able to work in a fast-paced, technical environment