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Software Support Analyst
Job Summary
A company is looking for a Software Support Analyst.
Key Responsibilities:
- Provide phone and email support for a suite of software products
- Research issues, gather requirements for new features, test software updates, and create and maintain tools
- Resolve customer inquiries and provide problem-solving solutions
Required Qualifications:
- Smart, curious, detail-oriented, and well-organized
- Ability to switch effortlessly between project and support work
- Numerate and a strong plain English writer
- Self-starter mentality with initiative
- Ability to handle phone/email interruptions and pick up where left off
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COMPLETE JOB DESCRIPTION
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Company Overview
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