Software Support Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Wed, Sep 20, 2023

Job Summary

A company is looking for a Software Support Analyst.

Key Responsibilities:
  • Provide phone and email support for a suite of software products
  • Research issues, gather requirements for new features, test software updates, and create and maintain tools
  • Resolve customer inquiries and provide problem-solving solutions
Required Qualifications:
  • Smart, curious, detail-oriented, and well-organized
  • Ability to switch effortlessly between project and support work
  • Numerate and a strong plain English writer
  • Self-starter mentality with initiative
  • Ability to handle phone/email interruptions and pick up where left off
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