Job Summary

A company is looking for a Software Support Analyst.

Key Responsibilities:

• Provide phone and email support for a suite of software products
• Research issues, gather requirements for new features, test software updates, and create and maintain tools
• Resolve customer inquiries and provide problem-solving solutions

Required Qualifications:

• Smart, curious, detail-oriented, and well-organized
• Ability to switch effortlessly between project and support work
• Numerate and a strong plain English writer
• Self-starter mentality with initiative
• Ability to handle phone/email interruptions and pick up where left off