Solutions Support Engineering Head
Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Wed, Jun 07, 2023
Job Summary
A company in the Information Technology industry is looking for a Head of Solutions Support Engineering.
Position Responsibilities
- Build and manage a team of Support Engineers to deliver excellent technical support to customers and partners
- Engage customers and partners directly along the customer journey and effectively manage escalations
- Advocate for the investment in process, tooling, and monitoring to anticipate and proactively address customer needs
Required Qualifications, Training and Education Level
- Experience in customer-facing operations and managing a technical support team in a technology company
- Experience with cloud platforms and technologies
- Experience reducing customer support contact rate through product improvement, documentation, self-service efforts, customer-facing tooling, and automation
- Experience in management and technical development, quality, and operations
- Experience in attracting talent, scaling an organization, developing leaders, and building an effective team
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Job is Expired