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Support Application Specialist
Job Summary
A company is looking for a Support Application Specialist.
Key Responsibilities
- Resolve product or service issues by clarifying customer needs and determining solutions
- Document customer interactions in the ticketing system and escalate unresolved issues to appropriate teams
- Maintain up-to-date knowledge of company products to educate customers and collect feedback for improvement
Required Qualifications
- Proven experience as a Support Application Specialist or in a similar role
- Previous experience in EdTech, SIS, or technical integrations (SFTP, API, etc)
- Ability to work independently and collaboratively in a team environment
- Proactive, self-motivated attitude with a willingness to learn
- Flexible schedule availability, including early mornings, evenings, and weekends
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COMPLETE JOB DESCRIPTION
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