Support Desk Analyst

Job is Expired
Location: Remote
Compensation: Salary
Reviewed: Thu, Feb 27, 2025

Job Summary

A company is looking for a Support Desk Analyst to assist in resolving interface-related issues and support IT resources.

Key Responsibilities
  • Support client and division IT resources to troubleshoot and resolve complex software and infrastructure problems
  • Drive collaboration with various teams to identify root causes of issues and restore services
  • Manage support ticket assignments and monitor resolution follow-ups for architecture changes/upgrades
Required Qualifications, Training, and Education
  • B.S. Degree in Computer Science preferred with 3-5 years of experience
  • Knowledge of Cloverleaf application stack and healthcare EDI standards, including HL7 and HIPAA
  • Experience with VPN, MQ, and Sterling Integrator troubleshooting
  • Strong analytical skills and experience with SQL Query and Oracle Database
  • Ability to maintain incident/problem tickets and system logs accurately

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