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Service Desk Analyst
Job Summary
A company is looking for a Service Desk Analyst to provide technical support for end users in Manila, Philippines.
Key Responsibilities
- Provide white-glove, End User Service Desk Support via phone, email, and chat
- Manage incidents and requests within the ServiceNow, Freshservice, or Zendesk ticketing systems
- Provide remote hardware support for various devices and perform software/application support
Required Qualifications
- CompTIA A+ certification
- Experience supporting Microsoft 365, Windows 10, and Active Directory
- 1+ year Mac OS experience
- 2-3 years of progressive experience in a Technical Support role
- College or technology school degree preferred
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COMPLETE JOB DESCRIPTION
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