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Technical Client Support Specialist
Job Summary
A company is looking for a Client Support Specialist - Tier 2.
Key Responsibilities
- Communicate directly with clients, handling conflicts and urgent issues professionally
- Perform technical troubleshooting to ensure clients' sites are operational and resolve complex issues
- Contribute to client self-help initiatives by creating knowledge base articles and identifying patterns for escalation
Required Qualifications
- Two years of experience in technical support or a similar role
- Familiarity with DNS records, domain registration, and software/hardware troubleshooting
- Proven ability to manage multiple support channels effectively
- Experience with help desk software such as Salesforce, Zendesk, or Intercom
- Bachelor's Degree or equivalent experience
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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