Technical Client Support Specialist

Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, Apr 11, 2025
This job expires in: 14 days

Job Summary

A company is looking for a Client Support Specialist - Tier 2.

Key Responsibilities
  • Communicate directly with clients, handling conflicts and urgent issues professionally
  • Perform technical troubleshooting to ensure clients' sites are operational and resolve complex issues
  • Contribute to client self-help initiatives by creating knowledge base articles and identifying patterns for escalation
Required Qualifications
  • Two years of experience in technical support or a similar role
  • Familiarity with DNS records, domain registration, and software/hardware troubleshooting
  • Proven ability to manage multiple support channels effectively
  • Experience with help desk software such as Salesforce, Zendesk, or Intercom
  • Bachelor's Degree or equivalent experience

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