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Technical Customer Support Specialist
Job Summary
A company is looking for a Care Team Representative to provide technical support and enhance customer experience.
Key Responsibilities
- Provide Level 1 & 2 technical and functional support via various communication channels
- Develop and maintain support resources, including manuals and knowledge base articles
- Collaborate with engineering to identify and resolve software issues
Required Qualifications
- 2+ years of experience in a Technical Customer Support or Software Support role
- Experience with academic work habits and requirements preferred
- Knowledge of data privacy regulations such as HIPAA and GDPR preferred
- Salesforce CRM experience is a plus
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COMPLETE JOB DESCRIPTION
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Company Overview
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