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Technical Customer Support
Job Summary
A company is looking for a Technical Customer Support representative.
Key Responsibilities
- Provide prompt and efficient service by engaging directly with customers
- Act as an advocate for customers and address concerns while maximizing product use
- Assist with customer communication and troubleshooting during product launches
Required Qualifications
- 2+ years of customer service experience
- 2+ years of experience in technical support focused on customer success
- 2+ years of experience supporting consumer WiFi/mesh networking platforms
- 2+ years of experience with firewall configurations and related services
- 1+ year providing technical support for mobile devices and platforms
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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