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Technical Support Advisory Frontline Director
Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Tue, Sep 12, 2023
Job Summary
A company is looking for a Director of Technical Support & Advisory Frontline to lead customer-facing teams and drive innovation and transformation.
Key Responsibilities:
- Lead Frontline and Technical Support strategy and operations in alignment with department and organizational goals
- Identify ways to leverage technology and process improvements to enhance the customer experience
- Provide day-to-day performance management guidance to Frontline and Technical Support leaders
Required Qualifications:
- 10+ years of experience managing Contact Center Technical Support team or equivalent Customer Support role within an HR technology or SaaS organization
- 7+ years of people leadership experience, including coaching and mentoring other managers
- Knowledge of authentication services and service to software interfaces (API, SSO)
- Knowledge of Call Center Technologies (i.e., Telephony, CRM)
- Ability to lead effectively through influence and work collaboratively across departments
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Job is Expired
