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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer- US.
Key Responsibilities
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues
- Collaborate with Product and R&D teams to investigate critical bugs and influence product development
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
Required Qualifications
- At least 3 years in a technical support engineer or similar technical role
- Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues
- Familiarity with GCP, Jira, Intercom, and Notion is an advantage
- Solid technical aptitude and a passion for learning new technologies
- Must be located in North America
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COMPLETE JOB DESCRIPTION
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Company Overview
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