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Technical Support Analyst I
Job Summary
A company is looking for a Technical Support Analyst I.
Key Responsibilities:
- Serve as the initial contact/resource for external clients, internal departments, and companies in areas of application/operational support, issue management, process development, and data analysis
- Research and resolve issues as requested by clients and escalate to internal team members when needed
- Analyze and translate requests from clients to determine scope of request and determine requirements to successfully complete the request
Required Qualifications:
- Bachelor Degree in Management Information Systems, Computer Science or related degree or equivalent work experience
- 1 to 2+ years of prior related experience (i.e. systems implementation, operational support, or technical support and/or intermediate to advanced user of various modules within the enterprise system)
- Knowledge of SQL Server Reporting Services
- Knowledge of Transact SQL
- Knowledge of software development tools (for example, Microsoft Visual Studio, Microsoft Team Foundation Server, Azure DevOps)
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COMPLETE JOB DESCRIPTION
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