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Technical Support Director
Job Summary
A company is looking for a Director, Technical Support.
Key Responsibilities:
- Monitor and drive leadership team member's performance
- Improve team efficiency and effectiveness
- Address customer satisfaction issues and develop processes to improve customer service
Required Qualifications:
- 4+ years' prior experience in a technical support role
- 2+ years' prior managerial experience
- Proficient in Microsoft Office suite
- Salesforce and previous CRM experience required
- Bachelor's degree or equivalent work experience
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COMPLETE JOB DESCRIPTION
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