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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer to join their team in the Americas region.
Key Responsibilities
- Triage support tickets and work on process improvements
- Assist customers in getting started with the product and diagnose technical issues
- Collaborate with Product and Customer Success teams to enhance customer experience
Required Qualifications
- Located in the AMER region with a start time of 8:00 AM Eastern Standard Time
- Experience in a technical support or customer-facing role
- Familiarity with live channel support and basic programming concepts
- Previous experience with SaaS companies or technical platforms
- Ability to work in a fast-paced team environment
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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