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Technical Support Engineer
Job Summary
A company is looking for an Associate Technical Support Engineer.
Key Responsibilities
- Resolve questions and issues for online merchants using technical expertise and customer service skills
- Communicate effectively through live chat, email, and occasional phone calls to troubleshoot and escalate issues
- Contribute to documentation, identify patterns, and collaborate with teammates to enhance support processes
Required Qualifications
- Proficiency with ticketing technology platforms (e.g., HelpScout, Zendesk)
- 2+ years of experience in technical customer support at a SaaS company or similar
- Basic knowledge of HTML, CSS, and JavaScript
- Ability to work flexible shifts and remotely
- Strong problem-solving skills and a proactive approach to reporting potential incidents
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
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