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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer to provide high-level technical support to customers and resolve complex incidents.
Key Responsibilities
- Analyze customer issues and diagnose resolutions quickly
- Coordinate with internal teams for escalated issues and provide technical guidance
- Review production performance and develop action plans for errors or failures
Required Qualifications, Training, and Education
- Bachelor's or master's degree in a technical discipline (work experience may be considered)
- 3-5 years' experience supporting customers in a technical environment
- Understanding of REST APIs and experience with log analysis
- Basic knowledge of C++, Java, HTTP protocols, and web services
- Familiarity with database architecture and operating systems
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COMPLETE JOB DESCRIPTION
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Company Overview
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