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Technical Support Manager
Job Summary
A company is looking for a Manager of Technical Support to oversee a technical support team and provide world-class assistance to customers using their software products.
Key Responsibilities
- Manage operations of a technical support team providing end-to-end support for software products
- Engage with team members through meetings and coaching to meet expectations and improve performance
- Handle customer escalations and collaborate with other departments to enhance processes and relationships
Required Qualifications
- 3+ years of customer support experience in a SaaS organization
- Strong business acumen and ability to develop executive relationships
- Proven experience in task management in a fast-paced environment
- 2+ years of managing high-performing teams in a complex setting preferred
- 6+ years in a technology-related field or technical support position in software preferred
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COMPLETE JOB DESCRIPTION
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Company Overview
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