Technical Support Manager

Job Summary

A company is looking for a Manager of Technical Support to oversee a technical support team and provide world-class assistance to customers using their software products.

Key Responsibilities

• Manage operations of a technical support team providing end-to-end support for software products
• Engage with team members through meetings and coaching to meet expectations and improve performance
• Handle customer escalations and collaborate with other departments to enhance processes and relationships

Required Qualifications

• 3+ years of customer support experience in a SaaS organization
• Strong business acumen and ability to develop executive relationships
• Proven experience in task management in a fast-paced environment
• 2+ years of managing high-performing teams in a complex setting preferred
• 6+ years in a technology-related field or technical support position in software preferred