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Technical Support Manager
Job Summary
A company is looking for a Technical Support Manager (Interim) to oversee a team of Technical Support Engineers and enhance client satisfaction.
Key Responsibilities
- Develop and motivate the technical support team through counseling and education
- Monitor team performance metrics and implement process improvements
- Conduct regular meetings and facilitate resource allocation for complex issues
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field is a plus
- 3+ years of experience managing a technical support team
- Experience with ticketing systems like FreshDesk or equivalent
- Good knowledge of ERP/CRM systems
- Ability to prioritize and manage tasks effectively
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COMPLETE JOB DESCRIPTION
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Company Overview
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