Tier 1 Technical Support Associate

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 27, 2023

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Tier 1 Technical Support Associate.

Key Responsibilities:

Engage with customers in a positive and confident manner through phone, chat, and email
Use available tools to research and resolve customer issues
Document all interactions accurately and adhere to support systems and tools

Required Qualifications:

2+ years of previous technical or product support experience
General knowledge of PC and laptop design, hardware components, network connectivity, Windows OS, and peripheral device installation and troubleshooting
Previous experience with custom PC building preferred
Previous experience with support processes, systems, and tools preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website Website URL

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