Technical Support Engineer

Job Summary

A company is looking for a Tier 3 Technical Support Engineer (Remote).

Key Responsibilities:

• Collaborate with engineers and support teams to resolve customer queries and issues
• Identify, reproduce, and escalate product issues and bugs to the Engineering team
• Train and provide feedback to Tier 1 and Tier 2 technical team members to improve technical skills

Required Qualifications:

• Strong understanding of Python and web development (front-end and back-end)
• Experience and knowledge of databases (preferably SQL) and building queries
• Experience working with web APIs (Rest, GraphQL, SOAP)
• 3+ years of experience in the delivery of assisted support for a SaaS product
• Experience with ticket management systems like Zendesk and JIRA