Job Summary
A bank has an open position for a Virtual Senior Banking Customer Service Representative.
Individual must be able to fulfill the following responsibilities:
- Provide exceptional customer service by taking ownership of the customer experience from introduction to resolution
- Serve as the point of escalation within the department by ensuring customers are attended to promptly
- Assist in the design and implementation of processes to manage the customer interaction
Applicants must meet the following qualifications:
- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions
- Strong communication skills characterized by excellent writing and speaking skills
- Must possess excellent multi-tasking skills and be able to function under pressure
- Must have excellent negotiation skills and be able to influence people
- Must have a keen eye for detail, establishing priorities, meeting deadlines and following instructions to the letter
- Strong technical skills and knowledge Microsoft, Call Center applications and phone systems
