Virtual Senior Banking Customer Service Representative

Job Summary

A bank has an open position for a Virtual Senior Banking Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

• Provide exceptional customer service by taking ownership of the customer experience from introduction to resolution
• Serve as the point of escalation within the department by ensuring customers are attended to promptly
• Assist in the design and implementation of processes to manage the customer interaction

Applicants must meet the following qualifications:

• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions
• Strong communication skills characterized by excellent writing and speaking skills
• Must possess excellent multi-tasking skills and be able to function under pressure
• Must have excellent negotiation skills and be able to influence people
• Must have a keen eye for detail, establishing priorities, meeting deadlines and following instructions to the letter
• Strong technical skills and knowledge Microsoft, Call Center applications and phone systems