12 Companies That Hire for Telecommute Customer Service Jobs

The Bureau of Labor Statistics estimates a 1% decrease in customer service jobs over the next 10 years. However, people in the industry shouldn’t worry. More and more positions are going remote, offering a unique mix of flexibility, work-life balance, and income. So while brick-and-mortar call centers may close or face heavy turnover, telecommute customer service jobs are alive and well.

With low barriers to entry in terms of experience and education, remote customer service jobs are also as attainable as ever. And with on-the-job training and an annual salary of $35,830 per year without leaving the house, customer service is an ideal career.

The good news is that companies in all types of industries and sectors consistently hire customer service professionals. So whether you’re searching for the utmost flexibility or the best pay and benefits, here are some companies that hire for telecommute customer service jobs.

1. Progressive Corporation

Most people know Progressive Corporation through its famous Flo advertisements. But the company is also the third-largest insurer in the U.S. Trailing only State Farm and Berkshire Hathaway, Progressive has $41.7 billion in net premiums written and $44 billion in revenue. Progressive ranks #74 on the Fortune 500, employing over 43,000 people and offering a wide array of insurance options. Frequently offering remote customer service jobs, the organization consistently makes lists of the top places to work and the best places for diversity, equity, and inclusion.

2. McKesson Corporation

McKesson Corporation is the nation’s largest drug distributor, with revenues totaling $231 billion annually. In addition, the company sells medical supplies and equipment and medical technology solutions. McKesson also employs 70,000 workers around the globe in all types of roles, including remote customer service agents. For aspiring customer service workers, McKesson offers:

Oh, and every new remote or onsite employee also gets a free Fitbit to track their fitness. It’s a nice perk that few other companies, if any, would offer.

3. Square, Inc.

As the brainchild of former Twitter founder Jack Dorsey, Square Inc. is a major disruptor and player in the fintech industry. Despite its late debut compared to competitors such as PayPal or Visa, the company continues to bring new innovations to small and midsized businesses and merchants. With its plug-and-play card-swiping technology and use of Bitcoin and other cryptocurrencies, Square allows businesses and individuals to take payments from credit cards, debit cards, and other payment formats quickly, easily, and conveniently.

And due to its more sophisticated, tech-based approach, many Square clients need support 24 hours a day. That’s why Square regularly hires telework customer service representatives to provide information, refunds, and answer basic tech support questions.

4. Wine.com

With more than $355 million in annual revenue boosted by its delivery service during the pandemic, Wine.com is the world’s largest online wine retailer. Yet the company is a story in perseverance and success. In 2001 amid the dot-com bubble, Wine.com was $10 million in debt and laid off two-thirds of its workforce. But fast-forward 20 years later, and it’s become one of the greatest success stories in the digital business age. While many of its jobs are at the company’s San Francisco corporate office, the organization frequently employs remote customer service experts to improve the customer experience.

5. Teleperformance

Founded in 1978, Teleperformance is a French-based international company that specializes in front-end and back-end support for businesses. The company offers solution design, business optimization strategies, and front-office customer support. In addition, they help with handling back-office services, including accounting, finance, collections, and tech support.

What makes Teleperformance stand out from other business solutions outsourcing companies is that it’s truly a global company. With over 380,000 employees, 170 countries served, and 265 dialects and languages spoken, Teleperformance is an undisputed global leader. And if you’re searching for remote customer service jobs, 70% of Teleperformance’s staff works from home. In 2021, Fortune named Teleperformance one of the World’s 25 Best Workplaces, solidifying it as a great company for customer service agents and other employees.

6. AT&T

Started in Dallas in 1878, AT&T is one of the world’s largest telecommunications companies. For over 140 years, the company has been an early adopter and innovator in communications, adopting the telegram, then the telephone, television, internet, and so on. Today, the company not only offers television subscriptions and phone lines, but they’re also a leading provider of high-speed and fiber optic internet for both businesses and residential areas. Due to the vast array of products and solutions offered, AT&T hires for remote customer jobs with regularity. And with competitive salary and benefits, a certified Great Place to Work, and a spot on the Fortune 100 Best Companies to Work For, AT&T is a great employee for entry-level, mid-level, and experienced customer service agents.

7. Alorica

Alorica is a digital customer experience partner for some of the globe’s most innovative and well-known brands. By blending technology and other processes to create a better customer service experience, Alorica continues to be a disruptor in the industry while also keeping jobs in the United States. The company also offers a wide array of solutions, including automation, virtual assistants, customer relationship management, and even customer service. In 2021, Alorica also received a coveted Gold Stevie Award as one of the best private employers in the country.

8. UnitedHealth Group

Ranked eighth on the Fortune 500, UnitedHealth Group is a managed healthcare and insurance company that’s one of the largest corporations in the world. In 2020, the company employed over 330,000 workers and had revenues totaling a whopping $257 billion. While the conglomerate focuses on insurance and healthcare, it also has a sizable customer service staff to handle questions from doctors, billers, other insurers, patients, and more. Moreover, UnitedHealth Group has received dozens of awards over the years. These include one of the World’s Most Admired Companies, a Fortune 100 Best Places to Work Award, and Fortune’s Top Employers for Diversity, Equity, and Inclusion.

9. TD Bank, N.A.

Headquartered in Toronto, Ontario, Canada, TD Bank, N.A. is the largest Canadian bank with 1,200 branches in the U.S. and another 1,100 in Canada. The company also has almost $1.35 trillion of assets under its management. Its revenues total over $38 billion a year. Year after year, TD Bank also brings home a host of awards in both Canada and the United States for having some of the best customer services in the banking industry.

TD Bank has won multiple J.D. Power & Associates awards for customer service, as well as 12 consecutive Ipsos Awards for Outstanding Customer Service. With such honors, the organization holds its customer service representatives to a higher level of expertise and excellence than other banks or credit unions. And with superb on-the-job training, many high-energy and eager-to-learn customer service representatives reach their full potential with the help of TD Bank.

10. Humana Inc.

Humana Inc. is a Louisville-based health insurance company that currently ranks 41st on the list of Fortune 500 companies. The company offers Medicare, Medicaid, health, dental, vision, and pharmaceutical policies to its customers, raking in nearly $38 billion annually.

But what sets Humana apart from other health insurance companies and providers is its dedication to customer support. The company is always hiring for top-notch, experienced remote customer service jobs to meet its high standards. For the past few years, Humana has even brought home the Newsweek Award for the Best Customer Service in the Healthcare Industry.

11. Frontline Group

Whether you want to begin your career in a remote customer service job or you want to take the next step, Frontline Group is an excellent place to start. As an outsourced business services provider, the company offers all types of outsourcing solutions to its customers. However, customer service and call center solutions are its biggest revenue generator. Thanks to a large client pool, the company is always in need of the next great customer service rep.

One of the other perks of working with Frontline Group is that it offers 100% virtual positions, regardless of geographic location. Workers at Frontline Group also give the company a 94% satisfaction rate, according to Great Place to Work, giving it one of the prestigious organizations coveted certifications.

12. TTEC Holdings, Inc.

Headquartered in Englewood, Colo., TTEC Holdings, Inc. is a Virtual Vocations Employer Partner and a leading global customer experience technology and services company. It operates, builds, and designs omnichannel customer experiences for some of the largest brands around the globe.

With nearly 50,000 employees on six continents, TTEC uses a mix of technology and humanity to provide great customer experiences, build loyalty, and grow business with each of its clients. Finally, TTEC helps brands make every interaction they have with a customer simple, personal, and exceptional, whether it’s face-to-face, online, over the phone, on social media, or via a mobile app.

Boost Your Resume and Job Profile for Telecommute Customer Service Jobs With Help From Virtual Vocations

Even if you have the required education, skill set, and background to garner consideration for a customer service job, don’t be satisfied with the bare minimum. Instead, let Virtual Vocations boost your resume, cover letter, and online profile.

When you register with Virtual Vocations, you have access to tons of resources that can help you land the ideal job:

With these resources and a bit of ambition, a telecommute customer service job is just one application away.

Which of these companies hiring for remote customer services jobs caught your eye? What industry are you most excited to work in? Connect with Virtual Vocations on Facebook, Twitter, LinkedIn, Instagram, and YouTube to share your thoughts and tips. We’d love to hear from you!