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Call Center Operations Representative
Job Summary
A company is looking for a Call Center Support / Operations Representative 1.
Key Responsibilities
- Answer customer inquiries via telephone, email, and chat, utilizing established procedures and software applications
- Provide timely resolution of customer issues, ensuring satisfaction across various user levels
- Track and document customer issues using a computerized system
Required Qualifications
- 1-2 years of call center experience
- Experience in a help desk or call center environment (minimum 1 year)
- High School Diploma or GED or equivalent experience
- Computer proficiency, including Microsoft Office Suite; familiarity with SalesForce is a plus
- Bilingual (Spanish or French) is strongly encouraged to apply
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COMPLETE JOB DESCRIPTION
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Company Overview
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