Job Summary

A company in the healthcare industry is looking for a Client Operations Support Analyst.

Position Responsibilities

• Provide technical support and troubleshooting of proprietary software application products via telephone and/or internet
• Assist customers in resolving complex technical problems by providing guidance regarding software and hardware problems
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame

Required Qualifications

• Enrolled at least part-time at an accredited College or University in a technical discipline
• 0-1 years of related experience supporting engineering, information technology, or other technical operations
• Preferred 1 year of experience within the Healthcare or Insurance space
• Familiar with SQL and Oracle databases
• Proficient in Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook, and Project