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Client Service Manager
Job Summary
A company is looking for a Manager, Client Service who will be responsible for leading a team of frontline associates to provide exceptional support to clients using HR/Benefits software.
Key Responsibilities:
- Lead and manage a team of frontline associates to provide direct support to clients
- Coach and develop direct reports, identify training needs, and align workflow to meet clients' needs
- Track support metrics, execute programs to foster client satisfaction, and investigate and recommend solutions for client issues
Required Qualifications:
- Minimum of 7 years of management experience, preferably in a technology-related industry
- Four-year degree or equivalent experience
- Payroll and/or HCM software knowledge preferred
- Excellent leadership and motivational skills
- Flexibility in scheduling and ability to adapt in a deadline-driven environment
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COMPLETE JOB DESCRIPTION
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Company Overview
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