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Client Success Operations Lead
Job Summary
A company is looking for a Client Success Operations Lead who will oversee and manage internal department functions.
Key Responsibilities:
- Supports the Client Success team by ensuring process and knowledge management best practices are implemented and improved
- Develops relationships with key functional areas and leads cross-team initiatives to completion
- Manages core Client Success functions including client report delivery, inquiry management, and SOP oversight
Required Qualifications:
- A minimum of 3-5 years' experience in client success, sales operations, account management, or project management
- Bachelor's degree required
- Must be proficient in Outlook, Excel, Word, and PowerPoint
- Positive reputation and credibility among peers in building and maintaining relationships
- Experience with health plan client operations is preferable
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COMPLETE JOB DESCRIPTION
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