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Contact Center Operations Manager
Job Summary
A company is looking for a Manager, Contact Center Operations.
Key Responsibilities
- Communicates proactively with leadership on account performance and resolves issues
- Analyzes performance data to ensure high customer satisfaction
- Monitors team performance and fosters a positive work environment
Required Qualifications
- Bachelor's degree in business administration or a related field
- 5+ years of experience in leading and developing high-performing teams
- 1+ years of experience in customer service or claims administration
- Proven ability to lead people and manage multiple projects
- Experience in assembling and leading high-performing teams
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COMPLETE JOB DESCRIPTION
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Company Overview
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