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Customer Experience Data Analyst I
Job Summary
A company is looking for a Customer Experience Data Analyst I in the United States.
Key Responsibilities:
- Identify improvement opportunities across customer communication channels
- Leverage data to uncover customer trends
- Work with operational teams to understand and improve existing pain points
Required Qualifications:
- 2-3+ years of experience in a similar role
- Analytical mindset with the ability to find insights and deliver results/recommendations
- Advanced skills in using pivot tables, lookups, formulas, and building polished presentations
- Knowledge of data visualization and dashboarding tools like Tableau or PowerBI, SQL a plus
- Experience with optimizing core CX metrics such as CSAT, NPS, and AHT
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COMPLETE JOB DESCRIPTION
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