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Customer Experience Operations Senior Manager
Job Summary
A company is looking for a Customer Experience Operations Senior Manager.
Key Responsibilities:
- Lead a global Customer Experience team supporting digital customer interactions
- Manage contact center operations and service delivery, including vendor management and resource allocation
- Drive performance and growth of individual contributors and leaders, and collaborate with Quality and Consumer Insights
Required Qualifications:
- 10+ years of customer service experience with 5+ years in management
- Expert knowledge of contact center management and omni-channel support
- Strong presentation and communication skills, with a background in data analysis
- Experience in operations, logistics, and order management support preferred
- Familiarity with "Voice of Customer" methodologies and vendor selection processes
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
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