Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
Customer Resolutions Agent
Job Summary
A company is looking for a Customer Resolutions Agent to provide exceptional support to customers through various channels.
Key Responsibilities
- Respond to customer inquiries via phone, chat, SMS, and email promptly and professionally
- Troubleshoot technical issues related to internet service and manage billing inquiries
- Create and update tickets in Salesforce, collaborating with internal teams to resolve complex issues
Required Qualifications
- High School Diploma or GED required; Associate's Degree in a related field is a plus
- 1-2 years of experience in customer service or technical support
- Experience in an ISP or telecommunications environment is a plus
- Basic understanding of wide area networks and internet services
- General knowledge of CRM systems, preferably Salesforce
Get access to expert-led coaching session recordings on AI, resumes, LinkedIn, interviewing, and more when you register.
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Register free for worksheets, guides, and on-demand coaching to support your job search.
