Customer Service Agent

Job Summary

A company is looking for a Customer Service Professional I to provide exceptional service to health insurance members.

Key Responsibilities

• Provide top-tier customer support to members and stakeholders via phone and written communication
• Accurately interpret and explain insurance benefits, claims payments, and eligibility policies
• Assess and resolve complex service issues while maintaining accurate records of customer interactions

Required Qualifications

• Must reside in Oregon, Washington, Idaho, or Utah
• High school diploma or equivalent
• 6+ months of customer service experience in relevant fields
• Strong PC skills and ability to work with multiple systems
• Typing speed of at least 30 words per minute with 95% accuracy