Customer Service Operations Manager
Job is Expired
Location: Remote
Compensation: Salary
Reviewed: Mon, Apr 21, 2025
Job Summary
A company is looking for a Customer Service & Operations Manager.
Key Responsibilities:
- Maintain service standards and lead customer service activities to ensure satisfaction and loyalty
- Ensure timely processing and fulfillment of orders while managing return and warranty workflows
- Oversee and optimize customer support platforms to improve workflows and resolution times
Qualifications:
- 5+ years of experience in customer service and operations management, preferably in medical devices or healthcare
- Strong understanding of CRM and customer support platforms, particularly Zendesk
- Proven track record of building and managing high-performing support teams
- Deep operational awareness with the ability to oversee fulfillment and product returns
- Familiarity with regulatory considerations for healthcare-related customer data preferred
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Job is Expired