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Customer Success Architect
Job Summary
A company is looking for a Customer Success Architect.
Key Responsibilities
- Build trusted relationships with customers and act as a primary advisor on technical initiatives
- Guide customers through complex technical challenges and drive platform adoption
- Contribute to the evolution of Customer Success playbooks and best practices
Required Qualifications
- 5+ years of experience in technical, customer-facing roles such as Customer Success or Solutions Architecture
- Experience managing a portfolio of large, complex customers with $1M+ ARR
- Hands-on knowledge of observability, monitoring, and cloud-native environments
- Strong project management and stakeholder management skills
- Ability to forecast customer outcomes and understand KPIs related to business success
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COMPLETE JOB DESCRIPTION
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