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Help Desk Level 2 Support
Job Summary
A company is looking for a Help Desk Level 2 Support Specialist.
Key Responsibilities
- Provide Level 2 support for IT-related requests and troubleshoot incidents
- Collaborate with IT teams and managers to manage software, system tools, and vendor onboarding
- Perform SharePoint administration tasks and assist in creating internal documentation
Required Qualifications
- 4-year degree in an IT-related field or 4 years of direct IT support experience
- Experience with Atlassian products, particularly Jira Service Management
- Solid experience in SharePoint administration, including permissions and content management
- Experience in an IT support/help desk role, managing a variety of technical issues
- Familiarity with API-related tasks is a plus
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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