Help Desk Technician

Job Summary

A company is looking for a Help Desk Analyst for a contract position that is 100% remote.

Key Responsibilities

• Provide support for desktops, laptops, tablets, mobile devices, and their respective software
• Resolve computer hardware, software, internet, and web-based application issues
• Utilize help desk ticketing system and provide remote and in-person support as needed

Required Qualifications

• Solid background in Windows and Active Directory
• Experience with minor hardware repairs
• Familiarity with imaging computers using agency-approved software
• Ability to set up mobile devices including laptops, tablets, and smartphones
• Experience in providing support for printers and copiers