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IT Help Desk Technician
Job Summary
A company is looking for an IT Help Desk Technician responsible for providing technical support and resolving issues related to hardware, software, and network systems.
Key Responsibilities
- Respond to IT support requests and provide timely updates to users
- Troubleshoot and resolve a variety of software and network issues
- Document support requests and solutions in the help desk management system
Required Qualifications
- 1-2 years of experience in an IT help desk or technical support role
- Strong knowledge of the Windows operating system
- Familiarity with cloud computing services and basic networking concepts
- Experience with help desk software and remote troubleshooting tools
- Ability to work independently as well as in a team environment
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COMPLETE JOB DESCRIPTION
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