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IT Support Technician
Job Summary
A company is looking for a Service Desk Technician II to provide high-quality technical support to a remote workforce.
Key Responsibilities:
- Provide remote support for Windows 10/11 laptops, iPhones, and iPads
- Troubleshoot and resolve escalated technical support tickets through ServiceNow, maintaining compliance with defined SLAs
- Provision and configure new hire equipment, manage offboarding tasks, and support mobile connectivity for field-based users
Qualifications:
- 5+ years of IT support experience, including second- or third-tier responsibilities
- Experience working in healthcare or another highly regulated industry
- Strong familiarity with Active Directory for user management and access permissions
- Proficiency with ServiceNow or equivalent ITSM tools
- Solid understanding of Microsoft Office 365, Windows operating systems, and remote support tools
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COMPLETE JOB DESCRIPTION
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