Korean Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent: Korean (night shift).

Key Responsibilities

• Provide customer support via phone, email, and social media to resolve daily incidents
• Manage incoming calls and chats to ensure efficient and high-quality communication with customers
• Handle customer complaints, offer solutions, and maintain records of customer interactions

Required Qualifications

• Previous experience in User or Customer Support is highly valued
• Preferred experience with Zendesk
• High proficiency in Korean (oral and written) and fluency in Spanish or English
• Ability to plan, organize, prioritize, and execute simultaneous tasks
• Candidates must reside in Spain