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L1 IT Support Technician
Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, Mar 25, 2025
Job Summary
A company is looking for an L1 IT Support Technician (Remote, Contract).
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing queries and technical issues
- Log, dispatch, track, escalate, and follow up on support tickets for timely resolution
- Maintain user satisfaction by delivering exceptional service and support
Qualifications:
- Minimum 2-3 years of experience in remote IT support or a similar role
- Proficient in the administration of Windows 10/11 and macOS environments
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace
- Hands-on experience with Entra ID (former Azure Active Directory)
- Familiarity with the ITIL framework and foundational understanding of networking concepts
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Job is Expired
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